Spa Etiquette

Failure to provide 24 hours notice of cancellation will result in one of the following cancellation fees:

1st time - $25 fee
2nd time - 50% of services scheduled
3rd time – 100% of services scheduled

Upon making an appointment, clients should be prepared to provide credit card details to secure the appointment. We can not book an appointment without valid credit card details on file. Your card will not be charged unless there is a failure in cancellation.

All appointments may be subject to change.

No appointment is guaranteed until you speak with someone from Smooth Synergy® or get a message from us confirming the appointment with you.

New clients should arrive 15 minutes early for their appointment for a consultation and to supply basic information about medical history, allergies and contact information.

All sales are final. There are no refunds on services, including gift certificates.

There are no returns on products. Exchanges may be made on unopened products.

Please note all times for treatments are approximate times only.

Tipping (15-20% of service) is customary for all treatments except those performed by the physician.